BioAward Category Global Patient Innovator: There is much talk about putting patients first but much less walk. For 30 years, Mark has championed the need for a louder patient voice across healthcare, supporting organisations to improve their services by listening to those very voices. Mark advocates for Chief Patient Officer roles to co-create solutions with and from patients. Success measures must move beyond satisfaction & Net Promotor Scores to ask "Are you more able to manage your own health?"