Nominee Name/Nominee Company NameCityLIGHTS Award: ActiveCampaign
Finalist for the:CityLIGHTS - for companies with $25MM+ in revenue
About the Nominee:ActiveCampaign's category-defining customer experience automation (CXA) platform helps businesses around the world meaningfully engage with their customers today. It has grown exponentially since 2016 from a self-funded company with 20 employees in one office to:
- $360M in funding, including a $240M Series C in April 21
- Over $3B valuation
- $165M+ in ARR
- Over 150,000 customers in 170 countries
- 850+ employees
- 5 global hubs
Consumers crave personalized connections with the companies they buy from, and that is why there's a trend toward small-batch and bespoke everything. Delivering a personalized, high-touch experience is easy initially, but as a business grows, managing relationships becomes too complex. That's why people receive the sales emails for already purchased products, requests for reviews of returned products or confusion across success agents to resolve support tickets. ActiveCampaign, and the CXA category, helps businesses scale 1-1 customer relationships throughout the customer lifecycle by removing the silos across data sources, communication channels and teams. This enables businesses to automate a personalized experience that feels authentic, so their customer relationships can scale to any size.
Legacy CRMs and all-in-one solutions just don't work for every business. That's why ActiveCampaign makes it easy to use its 850+ integrations with strategic partners, including Shopify, Squarespace, Slack, Stripe, Facebook, WordPress and Salesforce. Leveraging ActiveCampaign, businesses of all sizes can leverage a connected toolset of best-in-class solutions that make the most sense for their unique business model and customer set.
Why they should win:ActiveCampaign is one of Chicago's newest and largest unicorns, and has created over 600 jobs in Chicagoland. The incredible growth over the last two years, including a $240M Series C round in April 2021 proves that ActiveCampaign is on a hypergrowth trajectory with no sign of slowing down. This can be attributed to the extremely high customer retention rates along with equally high customer satisfaction rates across platforms, and it could not be done without the work from the best-in-class team, which was ranked as the #2 Best Place to Work by Built in Chicago.