Entry NameNeed to Know: Transforming Internal Communication by Reducing Email Noise and Enhancing Information Access
SummaryWe introduced a weekly newsletter, Need to Know, to simplify internal communication and reduce the number of one off emails. By setting clear content guidelines, using department submitted updates linked to the Intranet and establishing a straightforward editorial process, the communications team created a reliable, easy to use source for regional and national updates.
Healthcare OrganizationTrinity Health Of New England
TeamMarketing and Communications Team at Trinity Health Of New England